Studies Have Shown That Customers Who Weren't Satisfied with Response

question 70

Multiple Choice

Studies have shown that customers who weren't satisfied with response to their complaints

• A) on average told one person about their experience.
• B) on average told ten people about their experience.
• C) usually never spoke about it.
• D) will make at least two more complaints.
• E) spoke about their experience only when prodded by researchers.

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Definitions:

Ethical Conduct

Behavior that is in accordance with accepted principles of right and wrong governing the professional and personal actions of individuals.

Collaborate with Families

Working cooperatively with family members to achieve common goals or address issues.

Divorce Rates

The statistical measure of the number of divorces occurring among a population within a given time period.

Level of Education

Refers to the highest degree or stage of education that an individual has completed.