Studies Have Shown That Customers Who Weren't Satisfied with Response

question 70

Multiple Choice

Studies have shown that customers who weren't satisfied with response to their complaints

• A) on average told one person about their experience.
• B) on average told ten people about their experience.
• C) usually never spoke about it.
• D) will make at least two more complaints.
• E) spoke about their experience only when prodded by researchers.

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Definitions:

Interdependent

The mutual dependence between two or more elements, individuals, or groups, where each affects or relies on the others.

Primary Source

Original materials or documents that provide direct evidence or first-hand testimony regarding a specific topic or event.

Women's Distress

Psychological or emotional suffering specifically related to or more prevalent among women, often associated with societal, relational, or systemic factors.

Androcentric Bias

A bias that prioritizes male perspectives and interests, often leading to the marginalization or exclusion of women and non-binary genders.