Which of the Following Statements About Customer Complaints Is FALSE

question 104

Multiple Choice

Which of the following statements about customer complaints is FALSE?

• A) Customer complaints that are handled well by the company usually help it win new customers.
• B) In business markets, customer complaints are usually handled by the sales force.
• C) In consumer markets, customer complaints are usually handled by toll-free telephone lines, Web sites, and e-mail customer service reps.
• D) Customer complaints that are handled well by the company usually help it keep its customers.
• E) None of these is false.

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Definitions:

Projective Tests

Psychological assessment tools designed to reveal hidden emotions and internal conflicts through a person's responses to ambiguous stimuli.

Subjective Interpretations

The process of making sense of phenomena based on personal judgments, views, or feelings rather than objective measurements or facts.

Diagnostic Criteria

The specific symptoms and features used by healthcare professionals to diagnose and classify diseases and disorders.

Classification System

Set of syndromes and the rules for determining whether an individual’s symptoms are part of one of these syndromes.