Charter Communications Uses the Order-Call Ratio to Measure the Performance

question 137

Multiple Choice

Charter Communications uses the order-call ratio to measure the performance of its salespeople. If, in the past year, a salesperson made $13 million in sales, called on 4,312 potential business customers (either by phone or in person) , and got 1,216 orders, what was this sales rep's order-call ratio (to the nearest whole number percent) ?

• A) 12 percent
• B) 18 percent
• C) 28 percent
• D) 36 percent
• E) 355 percent

---

Definitions:

Overt Coercion

The clear and open use of force or intimidation to compel someone to act or think in a certain way.

Intersectional Approach

An intersectional approach examines how various social and political identities (like race, gender, class) overlap and impact issues of privilege, oppression, and experiences.

Social Identities

Aspects of an individual's identity derived from their perceived membership in social groups, such as gender, race, and social class.

Racial Identity

A person's identification with a particular racial group, influenced by social, cultural, and historical factors.