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When a Previous Visitor to Amazon

question 226

Multiple Choice

When a previous visitor to Amazon.com returns to the site, the online retailer will instantly have information about that visitor because of the ___________ it placed on the visitor's computer during the first visit.


Definitions:

Partnering/Consultative Selling

A sales approach that focuses on building a long-term relationship with the customer, where the seller acts more as an advisor than a traditional salesperson.

Follow Up

Follow-up refers to the actions taken to maintain contact and ensure satisfactory progress or resolution after an initial meeting, sale, or conversation.

Product Effectiveness

The degree to which a product successfully meets the intended purpose or satisfies customer needs and expectations.

Business Friendship

The relationship formed between a salesperson and client that revolves around business-related issues.

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