When a Customer Service Rep Works to Solve a Customer's

question 218

True/False

When a customer service rep works to solve a customer's problem, it often involves taking steps to remedy what went wrong.

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Definitions:

Causes and Effects

A relationship between two phenomena where one (the cause) directly results in the other (the effect).

Experiments

A scientific procedure undertaken to make a discovery, test a hypothesis, or demonstrate a known fact.

Research Methods

The systematic techniques and tools used to gather, analyze, and interpret data in order to draw conclusions.

Positively Correlated

A relationship between two variables where if one variable increases, the other one also increases, or if one decreases, the other does as well.