Which of the Following Statements by a Sales Manager Suggests

question 279

Multiple Choice

Which of the following statements by a sales manager suggests a problem?

• A) "Taking a successful sales rep out of a territory for sales training is like spending money to teach a fish to swim."
• B) "I was a sales rep before becoming manager, so I don't need a job description to help me look for new salespeople."
• C) "I select new salespeople all by myself, because I am the one responsible for the performance of the sales force."
• D) Each of these statements indicates a problem.

Recognize the ethical implications associated with workplace design and workload.

Examine the effects of the Hawthorne studies on modern human resource strategies.

Understand the concepts underlying employment stability and its impact on organizational performance.

Understand the purpose and application of operations charts.

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Definitions:

Mediation

The process of resolving conflicts through the assistance of a neutral facilitator who helps the disputing parties reach a consensus.

Mutually Acceptable Agreement

An agreement reached through negotiation or mediation that is satisfactory to all parties involved.

Stages

Refers to the various phases or steps involved in a process or development.

Conventional Arbitration

A dispute resolution technique where an impartial third party listens to both sides and makes a binding decision, commonly used in labor disputes.