Poor Customer Service Is Likely to Reduce a Firm's Customer

question 9

True/False

Poor customer service is likely to reduce a firm's customer equity.

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Definitions:

Hunger

A physical sensation caused by the body's need for nutrients, leading to the desire to eat.

Drive Reduction

A theory in psychology suggesting that behavior is motivated by the desire to reduce internal drives, such as hunger or thirst, to return to a state of homeostasis.

Homeostatic

Pertaining to homeostasis, which is the self-regulating process by which biological systems tend to maintain stability while adjusting to conditions that are optimal for survival.

Hypothalamus

A region of the brain that plays a crucial role in many essential functions, including regulating temperature, hunger, and thirst.