Poor Customer Service Is Likely to Reduce a Firm's Customer

question 9

True/False

Poor customer service is likely to reduce a firm's customer equity.

---

Definitions:

War Of 1812

A military conflict fought between the United States and Great Britain from 1812 to 1815, primarily over British restrictions on American trade and America's desire to expand its territory.

Protective Tariff

Duties levied on goods brought into a country to safeguard local businesses from overseas rivals by increasing the costs of these imports.

Independent Treasury System

The Independent Treasury System, established in the 1840s, was a system where the U.S. government kept its funds in its own vaults rather than in banks, aiming for financial stability.

Constitutional Amendments

Changes or additions made to the United States Constitution, requiring a specific process for approval and ratification.