In Customer-Initiated Communication, the Customer Decides How Much Information to Get

question 80

True/False

In customer-initiated communication, the customer decides how much information to get.

Identify Cattell's approach to the development of personality theories and his stance on nature vs. nurture.

Understand the conceptual distinctions between surface traits, source traits, and dynamic traits in personality assessment.

Describe the role of factor analysis in defining and identifying traits and factors in personality research.

Recognize the significance of predictive validity in personality theories according to Cattell.

---

Definitions:

Balance and Equilibrium

The state of psychological stability achieved when tensions or conflicts are managed and personal needs are adequately met.

American Psychoanalytic Association

A professional organization dedicated to the study and practice of psychoanalysis in the United States.

Informality

A behavior or manner that is relaxed and casual, not conforming strictly to traditional standards or rules.

Trieb

A German term used by Freud, often translated as "drive" or "instinct", referring to the internal forces that motivate behavior.