The Big Cost of Poor Quality Is the Cost of

question 17

Multiple Choice

The big cost of poor quality is the cost of

• A) replacing defective parts.
• B) lost customers.
• C) recalling defective goods.
• D) rework and training.
• E) induction training.

---

Definitions:

Gestational Exposure

Exposure of an embryo or fetus to substances or environmental factors during pregnancy, which can affect development and health outcomes.

Cognitive Development

The process of growth and change in intellectual capabilities, influencing how an individual perceives, thinks, and understands the world.

Air Pollution

The presence of toxic chemicals or compounds in the air, at levels that pose a health risk to humans and the environment.

Maturation

The process of development in which an individual matures or reaches full functionality or potential, often biologically driven.