[Solved] The technological environment includes such things as national income, economic growth, and inflation. First Impression: The initial perception or judgment formed about someone or something based on the first encounter, which can significantly influence subsequent attitudes and behaviors. Verbal Communication: The conveyance of information or ideas through spoken words and sounds. Spoken Word: A form of literary art or performance art where lyrics, poetry, or stories are spoken rather than sung. Eye Contact: The act of two people looking directly into each other's eyes, often used as a form of non-verbal communication.