When a Restaurant Manager Offers a Dissatisfied Customer a Discount

question 193

Multiple Choice

When a restaurant manager offers a dissatisfied customer a discount and a coupon for the customer's next visit, the manager is thinking about:

• A) customer value.
• B) customer lifetime value.
• C) cost management.
• D) marketing plans.
• E) differentiation.

---

Definitions:

Factual Questions

Queries that seek information verifiable by facts or existing data.

Information Literacy

The ability to identify, locate, evaluate, and effectively use information, essential for navigating the digital age and making informed decisions.

Right Tool

An idiom emphasizing the importance of choosing the most appropriate equipment, software, or methodology for a particular task.

Copyright

A legal right granted to the creator of original works, giving them exclusive rights to use, distribute, and authorize the use of their work.