As Opposed to Clients,customers

question 2

Multiple Choice

As opposed to clients,customers:

• A)must have names.
• B)are served by the first person available.
• C)have a strong relationship with the service provider.
• D)are served on an individual basis.

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Definitions:

Denial

A psychological defense mechanism where a person refuses to accept the reality of a situation.

Dissociation

A psychological condition in which there is a disconnection between thoughts, identity, consciousness, and memory.

Displacement

A defense mechanism where an individual redirects emotional impulses from a real object to a substitute target.

Psychological Reaction

The emotional and mental response an individual has to a particular event, situation, or stimulus.