Which of the Following Determinants of Service Quality Encompasses a Provider's

question 1

Multiple Choice

Which of the following determinants of service quality encompasses a provider's name and reputation;possession of necessary skills;and trustworthiness,believability,and honesty?

• A)Sympathy
• B)Responsiveness
• C)Assurance
• D)Empathy

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Definitions:

Stand-Up Comic

A performer who tells jokes and humorous stories to an audience, usually performing live on stage.

Assembly Line Worker

An individual employed in a manufacturing process where a product is assembled in a sequential manner using a conveyance or other mechanism to move items from workstation to workstation.

CPI

A measure that examines the weighted average of prices of a basket of consumer goods and services, such as transportation, food, and medical care, used to estimate inflation.

Real Wages

Income from work, recalibrated to account for the cost of living changes, indicating the real value of earnings.