Jeremy Owns a Small Barbershop in His Hometown

question 21

Multiple Choice

Jeremy owns a small barbershop in his hometown.In order to keep up with the services offered by the newly opened hairstyling salon in the town,he orders up-to-date hairstyling equipment.According to this scenario,which determinant of service quality is Jeremy most aware of?

• A)Responsiveness
• B)Tangibles
• C)Empathy
• D)Assurance

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Definitions:

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