When an Employee at Fun Bay Resorts Hears a Customer

question 67

Multiple Choice

When an employee at Fun Bay Resorts hears a customer complain,he or she is authorized to record the issue and take the necessary actions to resolve the issue.This strategic reaction to customer complaints shows Fun Bay Resorts' emphasis on _____ as a determinant of service quality.

• A)responsiveness
• B)tangibility
• C)reliability
• D)empathy

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Definitions:

Insurance Contract

A legally binding agreement between an insurer and the insured, detailing the terms, coverage, premiums, and obligations of both parties.

Insurable Interest

A requirement stating that a person who purchases an insurance policy must have a vested interest in the subject of the insurance.

Life Insurance

A policy that pays a specified sum to beneficiaries upon the insured person's death.

Continued Life

A term often used in estate planning or business continuity planning that refers to an entity or agreement remaining in effect despite changes in membership or ownership.