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When an employee at Fun Bay Resorts hears a customer complain,he or she is authorized to record the issue and take the necessary actions to resolve the issue.This strategic reaction to customer complaints shows Fun Bay Resorts' emphasis on _____ as a determinant of service quality.
Social Learning Theory
A theory that posits individuals learn new behaviors and attitudes through observation of others and interactions within their social context.
Alderfer's ERG Theory
A human needs theory in organizational behavior that categorizes human needs into three groups: Existence, Relatedness, and Growth.
Diminishing Marginal
refers to the principle in economics where each additional unit of input results in a smaller increase in output, commonly applied in the context of production and utility.
Marginal Productivity
The additional output produced as a result of employing one more unit of a factor of production.
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