When an Employee at Fun Bay Resorts Hears a Customer

question 67

Multiple Choice

When an employee at Fun Bay Resorts hears a customer complain,he or she is authorized to record the issue and take the necessary actions to resolve the issue.This strategic reaction to customer complaints shows Fun Bay Resorts' emphasis on _____ as a determinant of service quality.

• A)responsiveness
• B)tangibility
• C)reliability
• D)empathy

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Definitions:

Accrued Fees

Expenses that have been incurred but not yet paid, representing services received or obligations taken on.

Financial Statements

Documents and records that provide an overview of a company’s financial condition, including balance sheets, income statements, and cash flow statements.

Subscription

An agreement to receive or be able to access a product or service, typically on a recurring basis, such as monthly or yearly.

Entries

Refers to individual records of financial transactions in accounting, documented in journals and ledgers.