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Which of the Following Determinants of Service Quality Encompasses a Provider's

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Which of the following determinants of service quality encompasses a provider's name and reputation;possession of necessary skills;and trustworthiness,believability,and honesty?


Definitions:

Learned Behavior

Behaviors or actions that are acquired or modified over time in response to the surrounding environment.

Psychology

The scientific study of the human mind and its functions, especially those affecting behavior in a given context, exploring aspects such as perception, cognition, emotion, and interpersonal relationships.

Interdisciplinary Influences

The impact of integrating and applying knowledge and methods from multiple disciplines to advance understanding or solve problems.

Group Dynamics

The study of the behaviors and psychological processes occurring within a social group, including the ways in which group members interact and influence each other.

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