Training That Teaches Employees to Have Good Attitudes Focuses On

question 40

Multiple Choice

Training that teaches employees to have good attitudes focuses on:

• A)specific social techniques,such as eye contact,smiling,and tone of voice.
• B)incentives necessary to give the employees the capability and willingness to provide quality service.
• C)demonstrating the behavior that managers intend to reward employees for performing.
• D)clearly defining the skills a service person must bring to the job.

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Definitions:

Constituency

A group of voters in a specified area who elect a representative to a legislative body.

Acquire Resources

The act of obtaining necessary materials, finances, or personnel needed to accomplish a goal or execute a project.

Fundamental Consequences

The basic or primary outcomes that result from certain actions or decisions.

Increasing Number

A growing quantity or count of items or entities.