Which of the Following Critical Components Requires a Management to Clearly

question 47

Multiple Choice

Which of the following critical components requires a management to clearly define the skills a service person must bring to the job?

• A) Energetic follow-through process by the service person.
• B) Significant modeling by managers on the service person.
• C) Careful selection process in hiring frontline employees.
• D) Emphasis on imbibing positive attitudes among employees.

---

Definitions:

Price Range

The difference between the highest and lowest selling prices of a good or service in a specific time period, indicative of market volatility or stability.

Mutual-Fund Performance

An assessment of how a mutual fund has achieved its investment objective over a set period, typically measured by changes in net asset value and investment returns.

Market Returns

The total return, including capital gains and dividends, from investing in financial markets over a specified period.

Historical Performance

Refers to the past financial results and operations of a company or investment, used to predict future performance.