Which of the Following Explains the Reason Why the Quality

question 72

Multiple Choice

Which of the following explains the reason why the quality of services can vary more than the quality of goods?

• A) Unlike that of products, producers of services have procedures to prevent, identify, and correct defects.
• B) Most services are human performances and often customized to the needs of the buyer.
• C) Producers of goods typically customize products to the needs of the buyer.
• D) Unlike services, customers are more likely to purchase defective products.

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Definitions:

Refusal

Refusal is the act of declining to accept, submit to, or believe in something.

Damages

Compensation claimed by a person or awarded by a court for loss or injury resulting from a breach of contract or other wrongful act.

Contracted

The action of formally entering into a binding agreement or contract, where specific terms and conditions are agreed upon by the parties involved.

Wedding Reception

A celebratory gathering following a wedding ceremony, often involving a meal, entertainment, and dancing.