_____ Refers to the Consistency and Dependability of the Service

question 44

Multiple Choice

_____ refers to the consistency and dependability of the service performance.

• A) Responsiveness
• B) Empathy
• C) Reliability
• D) Assurance

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Definitions:

Type II Error

A statistical error that occurs when a false null hypothesis is not rejected, meaning a true effect is missed.

Chi-Squared Distribution

A probability distribution used in hypothesis testing that is applicable to categorical data and tests of independence.

Standard Normal Distribution

A normal distribution with a mean of zero and a standard deviation of one, used as a basis in probability theory.

Nominal Data

Nominal data refers to categorical data that can be named or labeled but not meaningfully ordered.