Which of the Following Is a Results-Oriented Measure for Evaluating

question 54

Multiple Choice

Which of the following is a results-oriented measure for evaluating salespeople?

• A) Calculating the number of lost accounts
• B) Measuring uncontrollable lost job time
• C) Calculating the number of checks on reseller stocks
• D) Measuring maintenance-repairs-operations calls made

Understand the relationship between profit margin, investment turnover, and ROI.

Comprehend the significance and calculation of residual income.

Identify the potential impacts of profit-based measures on managerial behavior.

Elucidate the role of invested capital in measuring and valuing business performance.

---

Definitions:

Relevant Information

Information that is applicable and crucial to the decision-making process, having the ability to affect the outcome of a decision.

Opportunity Cost

The value of the best alternative foregone as a result of choosing a different option.

Idle Capacity

Unused or underutilized resources and capabilities within an operation that could be employed to generate output.

Tactical Decisions

Short-term choices made by an organization to address immediate challenges or opportunities, often within the framework of broader strategic plans.