Exhibit 10

question 17

Multiple Choice

Exhibit 10.8.A new sales training program has been instituted at a rent-to-own company.Prior to the training,10 employees were tested on their knowledge of products offered by the company.Once the training was completed,the employees were tested again in an effort to determine whether the training program was effective.Scores are known to be normally distributed.The sample scores on the tests are listed next.Use pre-test score as population 1 and post-test score as population 2,or as the mean of the differences calculated as pre-test score minus post-test score. Refer to Exhibit 10.8.What is the conclusion for the test at ?

• A)Given the critical value 1.645,we conclude that training increases scores.
• B)Given the critical value 2.015,we conclude that training increases scores.
• C)Given the critical value -2.015,we conclude that training increases scores.
• D)Given the critical value -1.645,we conclude that training increases scores.

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Definitions:

Display Rule

Socially constructed norms that dictate the appropriate emotional expressions in various social situations.

Mood

A temporary state of mind or feeling that can influence an individual's behavior and perception of the world around them.

Emotional Intelligence

The ability to understand, manage, and articulate one’s feelings, as well as to conduct relationships with others in a careful and empathetic manner.

Regulation of Emotions

Involves monitoring, evaluating, and modifying emotional reactions to achieve one's goals.