If You Have a Negative Message to Deliver, What Should

question 7

Multiple Choice

If you have a negative message to deliver, what should you do?

• A) Focus on what you can do.
• B) Deliver the message quickly and bluntly to minimize pain.
• C) Be sure to spend the majority of the message focusing on the negative to make sure the recipient fully understands.
• D) Avoid mentioning the negative news until the very last sentence of the message.
• E) Avoid positive language, as it delivers a mixed message.

---

Definitions:

Adjusting Entries

Journal entries made in accounting records at the end of an accounting period to allocate income and expenditure to the correct periods.

NSF Check

A check that cannot be processed because the account on which it is drawn does not have sufficient funds.

Monthly Service Charge

A fee charged by a provider to a consumer for the provision of services on a monthly basis.

Cash Disbursements

Payments made in cash as part of a business's operational activities.