Ace Machines Has Been Using Batteries Supplied by Its Long-Term

question 16

Multiple Choice

Ace Machines has been using batteries supplied by its long-term vendor Thorium Inc. in all its products. Recently, a competitor of Thorium agreed to provide superior batteries at the same price, so Ace Machines has decided to change its supplier for batteries. The most appropriate way for the purchasing manager at Ace Machines to convey this bad news to Thorium is to

• A) avoid using nonverbal behavior to show concern and appreciation.
• B) use general but legal language in the written message.
• C) avoid starting the written message with a buffer or a teaser statement.
• D) provide a clear rationale and specific feedback in the written message.
• E) use a direct message structure over an indirect message structure.

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Definitions:

Cognitive Component

The aspect of attitude that pertains to beliefs, thoughts, and knowledge about the object of one's attitude.

Attitude

A settled way of thinking or feeling about someone or something, typically reflected in a person's behavior.

Type A Personality

A personality oriented toward extreme achievement, impatience, and perfectionism.

Type A Personality

A temperament characterized by high levels of competitiveness, self-imposed stress, and a constant sense of urgency.