Chinua Is Making a Brochure to Explain to Customers the Benefits

question 18

Multiple Choice

Chinua is making a brochure to explain to customers the benefits of having their hot water heaters flushed every year. Which of the following will make the brochure more persuasive?

• A) Use the I-voice to convey his expertise.
• B) Dismiss any objections that customers might have.
• C) Use formatting to make each benefit stand out.
• D) Include national statistics about hot water heaters.
• E) Try to make people feel guilty for not maintaining their heaters.

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Definitions:

Select Committees

Special committees established by the legislative body for a specific purpose and usually for a limited time.

Issue Jurisdiction

A legal term that refers to the authority of a court to hear and decide on a specific type of legal issue.

Joint Committees

Committees formed from members of both chambers of a bicameral legislature, tasked with conducting studies or performing duties beyond the purview of a single chamber.

Present Legislation

The body of laws and regulations currently in effect within a governmental jurisdiction.