Examlex
Which of the following is a component of service performance discussed under the marketing function?
Concrete Information
Specific, detailed data or facts that are grounded in reality and can be proven through direct observation or experience.
Expectancy Disconfirmation Model
A theory that suggests consumer satisfaction is based on the gap between expected and actual performance of a product or service.
Consumer Dissatisfaction
A negative emotional state that occurs when a product or service fails to meet a consumer's expectations.
Disposal Options
The various methods and strategies available for discarding or getting rid of waste, surplus, or unwanted items.
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