The Service Quality Gap Is the Difference Between What Customers

question 2

True/False

The service quality gap is the difference between what customers expect to receive and their perceptions of the service that is actually delivered.

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Definitions:

Evolutionary Psychology

A theoretical approach in psychology that examines mental traits such as memory, perception, and language from a modern evolutionary perspective.

Evening People

Individuals who naturally prefer and are more active and alert in the evening hours, as opposed to morning people.

Ostracized

Being excluded, shunned, or ignored by others in a social or professional context.

Physical Pain

A sensory and emotional experience associated with actual or potential tissue damage, or described in terms of such damage.