Service Consumers Use Service Environment as an Important Quality Proxy

question 34

True/False

Service consumers use service environment as an important quality proxy.

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Definitions:

Reinforcement

The process of providing stimuli following responses that increase the frequency of the responses.

Behavior Frequency

The rate at which a specific behavior occurs over a designated period of time.

Anger And Resentment

Emotional states where anger involves strong feelings of displeasure, and resentment holds persistent bitterness against someone or something.

Negative Punishment

A behavioral psychology concept where decreasing undesired behaviors occurs by removing a desirable stimulus after the behavior.