A Service Organization's Capacity to Satisfy Demand Is Constrained by All

question 8

Multiple Choice

A service organization's capacity to satisfy demand is constrained by all of the following EXCEPT ____________.

• A)physical facilities
• B)equipment
• C)personnel
• D)sequence of services provided
• E)number of competitors

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Definitions:

Physical Environment

Refers to all the physical and natural surroundings in which an organization operates, including both workplace conditions and external environmental factors.

Quality of Work Life

A concept that involves improving the workplace environment and conditions, including job satisfaction, safety, and work-life balance to enhance employee well-being and productivity.

Performance

The act of carrying out or accomplishing an action, task, or function.

Hawthorne Studies

A series of studies conducted in the early 20th century aimed at understanding how workers' productivity is affected by physical work conditions, work design, and social factors.