Which of the Following Is NOT a Key Component of a Service

question 27

Multiple Choice

Which of the following is NOT a key component of a service blueprint?

• A)Line of transference
• B)Line of interaction
• C)Line of visibility
• D)Backstage actions by customer contact personnel
• E)Front-stage actions by customer contact personnel

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Definitions:

FIFO System

"First In, First Out," an inventory valuation method where goods first added to inventory are the first ones to be sold.

Straight Line Amortization

A method of allocating an asset's cost evenly across its useful life.

Fair Values

An estimate of the market value of an asset or liability based on current market prices or valuations.

Retained Earnings

The cumulative amount of profits that a company has earned, less any dividends or other distributions to shareholders over its life.