Which of the Following Is NOT a Key Component of a Service

question 27

Multiple Choice

Which of the following is NOT a key component of a service blueprint?

• A)Line of transference
• B)Line of interaction
• C)Line of visibility
• D)Backstage actions by customer contact personnel
• E)Front-stage actions by customer contact personnel

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Definitions:

Unrealistic Deadlines

Time constraints set on a task or project that are unreasonable or unachievable given current resources, capabilities, and conditions.

Coping Skills

Techniques and strategies that individuals use to manage stress and difficult emotions.

Sales Response Function

A model or analysis that predicts the relationship between sales efforts and the resulting sales performance or outcomes.

Territory Formation

The process of assigning sales territories, defining geographic or market-based areas for sales representatives to cover.