Service Staff Poka-Yokes Usually Focus on Preparing the Customer for the Encounter

question 22

True/False

Service staff poka-yokes usually focus on preparing the customer for the encounter, understanding and anticipating their role in the service transaction, and selecting the correct service or transaction.

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Definitions:

CIA

The Central Intelligence Agency, a civilian foreign intelligence service of the federal government of the United States, tasked with gathering, processing, and analyzing national security information.

Fulgencio Batista

A military officer and politician who served as the elected president and dictator of Cuba before being overthrown by the Cuban Revolution.

Complete Failure

A situation or attempt that utterly fails to meet its goal or objective, resulting in no successful outcome.

Castro

Fidel Castro was a Cuban revolutionary and politician who led Cuba as Prime Minister from 1959 to 1976 and then as President from 1976 to 2008.