Service Process Redesign Can Be Categorized into All EXCEPT Which

question 44

Multiple Choice

Service process redesign can be categorized into all EXCEPT which of the following types?

• A)Eliminating non-value adding steps.
• B)Shifting to self-service.
• C)Delivering direct service.
• D)Separating services.
• E)Redesigning the physical aspect of service processes.

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Definitions:

Reliability

The level at which a measurement instrument yields reliable and steady outcomes consistently.

Predictor

A variable or factor that is used to forecast or anticipate future events or outcomes.

Future Job Behavior

Predicted actions or reactions of employees in their job roles based on various predictors like personality traits, previous job performance, and workplace environment.

Length Of Employment

The duration for which an individual has been continuously employed by the same employer, often affecting benefits, seniority, and other employment considerations.