One Approach to Training Customers, Recommended by Advertising Experts Is

question 11

Multiple Choice

One approach to training customers, recommended by advertising experts is to ____________.

• A)train employees like customers
• B)use radio advertising
• C)show service delivery in action
• D)design palpable service environments
• E)explain service procedures in advance

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Definitions:

Capitalist Market

An economic system where trade, industries, and the means of production are largely or entirely owned and operated by private individuals or corporations, driven by profit.

Hidden Curriculum

The implicit, informal lessons, values, and viewpoints that students absorb during their time in school, not necessarily part of the formal curriculum.

Obedience

The act of following orders or instructions, often from a figure of authority.

Competition

The rivalry among businesses or individuals for the acquisition of customers, market share, or resources.