UPS Has Had to Develop Communication Strategies to Change Perceptions

question 44

Multiple Choice

UPS has had to develop communication strategies to change perceptions and increase awareness about ___________.

• A)across-the-board rate increases for all services that are a result of recent rise in fuel costs
• B)new same day delivery routes to most major cities across the continental US
• C)other services they offer, including supply chain management and financial services
• D)eco-friendly protocols, including hybrid trucks and packaging material recycling, that have been implemented
• E)cuts in employee benefits

---

Definitions:

Deferred Revenue

Money received by a company for goods or services yet to be delivered or performed; classified as a liability on the balance sheet until the transaction is completed.

Product Costs

All costs incurred to acquire or produce a product that is intended for sale, including materials, labor, and overhead.

Sales

The activities involved in selling goods or services to customers for money.

Administrative Expenses

Expenses related to the general operations of a business, such as salaries of executive personnel, accounting, and human resources.