Which of the Following Is NOT a Model for Evaluating

question 29

Multiple Choice

Which of the following is NOT a model for evaluating consumers' behavior during the service encounter experience?

• A)Moments of Truth
• B)High/Low contact service
• C)Servuction System
• D)Theater Metaphor
• E)Zone of Tolerance

---

Definitions:

Internal Control

Internal control comprises the policies and procedures implemented by a company to safeguard its assets, ensure financial reporting accuracy, and comply with laws and regulations.

Principle Of Internal Control

A framework designed to provide reasonable assurance regarding the achievement of objectives in effectiveness and efficiency of operations, reliability of financial reporting, and compliance with applicable laws and regulations.

Fraud

Fraud is a deliberate act of deception intended for personal gain or to cause a loss to another party, often involving financial transactions.

Cash Equivalents

Investments of a short-term nature that are both easily converted into precise cash amounts and carry a minimal risk of fluctuating in value.