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Consider Paul's Decision to Go to College

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Consider Paul's decision to go to college.If he goes to college,he will spend $90,000 on tuition,$15,000 on room and board,and $7,000 on books.If he does not go to college,he will earn $22,000 working at a construction job and he will spend $11,000 on room and board.Paul's cost of going to college is


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Lifetime Value

The total worth to a business of a customer over the whole period of their relationship.

Potential Revenue Stream

Future income that could be generated from a business activity or investment, not yet realized.

Operational CRM

Customer relationship management focused on the direct interactions with customers, aiming to enhance customer service, sales, and marketing operations.

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Refers to the administrative and support personnel in a company who are not client-facing, involved with functions such as accounting, IT, and human resources.

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