After You Determine That There Is Indeed a Computer Problem

question 56

Multiple Choice

After you determine that there is indeed a computer problem, what is the next step?

• A) Identify the problem.
• B) Establish a theory of probably cause (question the obvious).
• C) Test the theory to determine the cause.
• D) Establish a plan of action to resolve the problem and implement the solution.
• E) Verify full system functionality and, if applicable, implement preventive measures.
• F) Document findings, actions, and outcomes.

---

Definitions:

DHTML

Dynamic HTML, a collection of technologies used together to create interactive and animated websites by combining HTML, CSS, and JavaScript.

Connection-oriented Protocol

A type of network communication protocol that establishes a connection before transmitting data and ensures its delivery.

Control Packets

Packets used in networking to manage and maintain communication between devices.

Protocol

A set of rules for conducting communications.