James,an HR Manager,is Currently Identifying the Specific Job Performance Skills

question 42

Multiple Choice

James,an HR manager,is currently identifying the specific job performance skills required for a telemarketing position at Newman Enterprises.He is also assessing the skills of prospective trainees.James is most likely involved in which of the following aspects of the training process?

• A) needs analysis
• B) program evaluation
• C) program implementation
• D) instructional design
• E) budget estimation

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Definitions:

Women's Shelters

Safe houses or refuge centers that provide support and temporary housing for women escaping domestic violence, abuse, or homelessness.

Family Violence

Encompasses a range of abusive behaviors that occur within a family dynamic, including physical, emotional, and sexual abuse.

Social Learning Theory

A theory that suggests individuals learn behaviors and norms through observation, imitation, and modeling from others in their social environment.

Criminal Justice System

A series of government agencies and institutions aimed at managing crime, deterring criminals, and upholding legal statutes.