Ho Han Has Just Spent Two Hours Going Over Quality

question 177

Multiple Choice

Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month. Ho's efforts are part of the ___________ function of management

• A) planning
• B) organizing
• C) directing
• D) controlling

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Definitions:

Repair Order (RO)

A document issued by a service provider listing the work to be done on a vehicle, including repairs, maintenance, and the costs involved.

Inspections

The process of examining something closely, typically for safety or quality assurance purposes.

Service Bay

A designated area within a garage or workshop where vehicles are repaired or maintained.

Torque

A measurement of twisting force.