List Some of the Enterprise-Wide Changes a Successful CRM Strategy

question 4

Essay

List some of the enterprise-wide changes a successful CRM strategy must include.

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Definitions:

Class Position

Denotes an individual's or group's location within a hierarchical social structure, often determined by occupation, wealth, education, and social connections.

Education

The process of facilitating learning, or the acquisition of knowledge, skills, values, and habits through various methods such as teaching, training, research, or self-study.

Bureaucrats

Officials within government or administrative organizations who are responsible for enforcing policies, laws, and regulations, often perceived as being part of a rigid and hierarchical system.

Weber's Dimensions

Max Weber's framework for understanding the social world, which includes class, status, and power as key determinants of social action.