Which of the Following Portrays the Improved Product Development Benefit

question 93

Multiple Choice

Which of the following portrays the improved product development benefit of a CRM system?

• A) learning how each customer defines product and service quality so that customized product,pricing,and services can be designed or developed collaboratively
• B) Web-based interfaces that provide product information,sales status,support information,issue tracking,and so on
• C) integrated information that removes information handoffs,speeding both sales and support processes.
• D) improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster
• E) tracking customer behavior over time that helps to identify future opportunities for product and service offerings

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Definitions:

Evolutionary Psychology

A theoretical approach in psychology that examines human thoughts and behaviors in terms of genetic adaptations for survival and reproduction.

Reproductive Success

The passing of genes to the next generation in a way that they too can pass those genes on.

Dilemma Of The Rarely Exercised Option

A situation in which an available choice is seldom selected, despite its potential benefits, due to factors like risk or uncertainty.

Reproductive Success

An organism's ability to pass its genes onto the next generation, often measured by the number of offspring that survive to reproductive age.