Information from a Credible Source That Contradicts Our Existing Beliefs

question 17

Multiple Choice

Information from a credible source that contradicts our existing beliefs will often trigger:

• A) vicarious learning.
• B) conditioning learning.
• C) reasoning.
• D) rote learning.

---

Definitions:

Baldridge Award

A prestigious award given by the United States to organizations that demonstrate excellence in quality management and performance.

Zero Defects

A quality management concept aiming for the reduction of defects through continuous improvement and aiming for no defects in the production process.

Deming Management

A management approach based on the principles of W. Edwards Deming, focusing on continuous improvement, quality control, and client satisfaction.

Zero Defects

A management philosophy aiming for the reduction of defects or errors in manufacturing or processes to zero.