Complete the Following Using the Terms Listed

question 26

Multiple Choice

Complete the following using the terms listed.
-A(n) _____ is an information system that provides direct assistance to businesspeople to make decisions and choose courses of action.

• A)CIO
• B)Knowledge management
• C)decision support system
• D)firewall
• E)application service provider
• F)virtual private network
• G)Wi-Fi
• H)intranet
• I)malware
• J)local area network
• K)data
• L)digital workforce
• M)expert system
• N)executive support system
• O)spyware
• P)database
• Q)cloud computing
• R)botnet
• S)information system
• T)disruptive innovations
• U)unicorns

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Definitions:

Waiting Time

The duration a person or object spends waiting before a service is received, often analyzed in operations management and customer service strategies.

Service Rate

The rate at which service is provided to customers, often measured in customers per unit of time.

Waiting Time

The amount of time a person or item spends waiting to be processed or receive service.

Service Rate

In queueing theory, the rate at which a service mechanism can process or serve customers within a given time frame.