Managers Have Discovered That a Quality Approach to Doing Business

question 90

Multiple Choice

Managers have discovered that a quality approach to doing business:

• A)is much more expensive than a nonquality focus,but worth it.
• B)can lower employee turnover,increase market share,and decrease costs.
• C)is easier to achieve than expected when TQM is implemented in an existing business.
• D)works in manufacturing but is not applicable to the purchasing process.

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Definitions:

Social Connections

The relationships and networks that individuals have with other people, which can provide support, information, and resources.

Bureaucracy

Bureaucracy is an organizational structure characterized by standardized procedures, hierarchical organization, and detailed rules and guidelines designed to enhance efficiency and predictability.

Logical Principles

Fundamental concepts that serve as the foundation for reasoning and making coherent arguments.

Legitimate Authority

The right to govern or make decisions granted through a formal position or through social acceptance, recognized as lawful and respectful.