To Build an Effective Customer Service Program,it Is Important To

question 13

Multiple Choice

To build an effective customer service program,it is important to:

• A)offer low prices.
• B)train key employees to watch for and intervene when there are problems.
• C)swiftly discipline employees who mistreat customers.
• D)let managers wait on customers occasionally.

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Definitions:

Everyday Low Pricing

A pricing strategy where companies consistently offer products at a low price rather than relying on sales or discounts.

Trade-In Allowance

The discount or amount credited to a buyer when they trade in an old item towards the purchase of a new item.

List Price

The manufacturer's suggested retail price (MSRP) of a product, before any discounts, coupons, or negotiations.