Examlex
Which of the following is NOT a broad dimension of service quality?
Universal Functionalism
A theory in sociology and anthropology that argues all aspects of a society serve a purpose and are necessary for the survival of that society.
Robert Merton
Robert Merton was an American sociologist known for developing notable theories including the strain theory and concepts such as self-fulfilling prophecy.
Social
Relating to society or its organization, highlighting aspects such as hierarchical structure, interactions, and collective behavior within a community.
Cultural Beliefs
Shared ideas that are accepted as true by a particular group of people, shaping their values, norms, and behaviors.
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