Procedural Justice Concerns the Compensation That a Customer Receives as a Result

question 22

True/False

Procedural justice concerns the compensation that a customer receives as a result of the losses and inconveniences incurred because of a service failure.

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Definitions:

Internal Customer

Employees or departments within an organization that rely on the support or services of another part of the organization to do their job effectively.

Emotional Trap

A situation where one's feelings hinder rational decision-making or lead to a negative outcome.

Solutions

Solutions refer to the means of solving a problem or dealing with a difficult situation.

Michael LeBoeuf

An American business author and former management professor at the University of New Orleans, known for his writings on business and management.