Cora Griffth Has Nine Rules of Success for Excellent Service

question 33

Multiple Choice

Cora Griffth has nine rules of success for excellent service as a waitress. They include all of the following EXCEPT ____________.

• A)getting things right the first time
• B)listening first
• C)anticipating customers' wants
• D)treating customers like family
• E)taking pride in one's work

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Definitions:

Dehumanization

The process of depriving a group or individual of positive human qualities, often to justify inequality or maltreatment.

Dialectical Recognition

Dialectical recognition is the process of understanding entities, ideas, or phenomena through the examination of their inherent contradictions and their resolution, leading to a new synthesis or understanding.

Micro-Social Encounters

Direct, face-to-face interactions between individuals in small settings.

Social Construction

Social construction is the theory that many aspects of reality, including shared beliefs, identities, and norms, are created through collective social processes rather than being inherent or natural.