The First Step in Developing a Service Blueprint Is ____________

question 25

Multiple Choice

The first step in developing a service blueprint is ____________.

• A)to reach a consensus on which activities are more important than others
• B)to identify all the key activities involved in creating and delivering the service
• C)to identify the links between a set of alternative service possibilities
• D)to identify the key employees who will be enacting the service blueprint
• E)to identify the key customers who will be participating in the service

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Definitions:

Organizational Communication

The process through which individuals within an organization share information, ideas, and goals to achieve the organization's objectives.

Corporate Values

Fundamental beliefs or principles that guide an organization's actions and decision-making processes, influencing its culture and public image.

Work-life Balance

Refers to the equilibrium between professional work and other aspects of life, emphasizing the importance of prioritizing both career and personal life.