Giving Customers a Chance to Complain About a Problem Usually

question 67

True/False

Giving customers a chance to complain about a problem usually is fruitless;once a business makes a customer angry,he typically will not buy from that company again under any circumstances.

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Definitions:

Controllable Costs

Expenses that can be directly controlled or influenced by a manager or decision-maker within a short term.

Cost Centre

A division or department within an organization that does not directly generate revenue but incurs costs, used to monitor and control expenses.

Performance Measure

Indicators used to evaluate the efficiency, effectiveness, and impact of an organization's actions towards achieving predefined objectives.

Standard Cost Variances

The differences between the expected (standard) costs of goods or services and the actual costs incurred.